Refund and Returns Policy

Effective Date: July 6, 2025

At Moroccan Cosmetic, we are committed to ensuring the satisfaction of our customers by offering high-quality, organic Moroccan beauty products. Please read our Refund & Return Policy carefully to understand your rights and responsibilities when purchasing from https://moroccancosmetic.com.

For questions or support, contact us at:
Email: info@moroccancosmetic.com
Phone: +212 632-485055

1. Return Eligibility

Due to the nature of our products (cosmetic and personal care), returns are only accepted under the following conditions:

  • The product was damaged during shipping

  • The item received was incorrect (wrong item sent)

  • The product is unopened, unused, and in its original packaging

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. How to Request a Return

To initiate a return or refund:

  1. Email us at info@moroccancosmetic.com with:

    • Your full name

    • Order number

    • Clear photos of the product (including packaging)

    • A description of the issue

  2. Our team will review your request and respond within 2–3 business days.

  3. If approved, we will provide return instructions or issue a partial/full refund depending on the case.

3. Refund Policy

Refunds are issued in the following scenarios:

  • Damaged Products: Full refund or product replacement

  • Wrong Product Sent: Full refund or correct product replacement

  • Order Cancellation: You may cancel within 24 hours of payment unless the product has already been processed or shipped

Refunds will be processed to the original payment method within 7–10 business days after approval.

4. Non-Refundable Items

We do not offer refunds or returns for:

  • Opened or used products

  • Products returned without original packaging

  • Orders refused at customs (due to local regulations)

  • Delays caused by shipping couriers or customs clearance

  • Custom or private label orders (unless the product is defective or incorrect)

5. Exchanges

We do not offer direct exchanges. If you need a replacement, please follow the return process and place a new order after approval.

6. Damaged Shipments

If your order arrives visibly damaged:

  • Take clear photos of the damaged box and items

  • Notify us within 48 hours of delivery

  • We will file a shipping claim and issue a replacement or refund

7. Return Shipping Costs

  • If the return is due to our error (wrong item or damaged product), we will cover the shipping cost.

  • If the return is for other reasons, the buyer is responsible for all return shipping fees.

8. Contact

For any refund or return-related requests, please contact:

Moroccan Cosmetic
Email: info@moroccancosmetic.com
Phone: +212 632-485055
Website: https://moroccancosmetic.com