Shipping & Delivery Information

Effective Date: July 6, 2025

At Moroccan Cosmetic, we proudly offer worldwide shipping for our premium organic Moroccan beauty products. Whether you’re a small business or large distributor, we aim to deliver your orders safely, promptly, and professionally.

Email: info@moroccancosmetic.com
Phone: +212 632-485055
Website: https://moroccancosmetic.com

1. Shipping Locations

We ship to most countries around the world, including:

• USA

• European Union (EU)

• Gulf Countries (GCC)

• United Kingdom

• Africa & Asia

• And other international destinations

If you are unsure whether we can ship to your location, please contact us before placing an order.

2. Processing Time

• Sample orders: 1–3 business days

• Bulk orders: 3–10 business days (depending on product and customization)

• Private label orders: 7–15 business days (after final approval of branding and packaging)

Production starts after payment confirmation.

3. Shipping Methods

We work with trusted international couriers such as:

• DHL

• FedEx

• UPS

• Aramex

• EMS and Local Freight Forwarders (for large pallets/containers)

You may request a preferred carrier or suggest your own freight partner.

4. Estimated Delivery Times

Delivery time varies based on destination and shipping method:

Delays may occur due to customs inspections, holidays, or remote delivery zones.

5. Shipping Costs

Shipping costs depend on:

• Destination country

• Weight & volume of the order

• Shipping speed

• Courier service

We will provide a shipping quote before finalizing your order. For bulk orders, shipping via cargo or sea freight can be arranged to lower costs.

6. Customs, Duties & Import Taxes

• International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.

• These charges are not included in our product or shipping prices and are the buyer’s responsibility.

• Please check with your local customs authority for import guidelines.

7. Tracking Your Order

Once your order is shipped, you will receive:

• A tracking number

• The courier name

• A link to monitor the delivery progress

8. Lost or Delayed Shipments

While we ensure secure packaging and timely dispatch, Moroccan Cosmetic is not responsible for:

• Delivery delays caused by customs, courier services, or unforeseen events

• Packages lost due to incorrect address provided by the buyer

Please ensure your shipping details are accurate at the time of order.

9. Damaged Goods

If your package arrives damaged:

1. Take clear photos of the box and damaged items

2. Contact us within 48 hours

3. We will arrange for a replacement or refund after verifying the issue

10. Local Pickup (Morocco Only)

For local clients, we may offer pickup options from our facility in Agadir by appointment. Please contact us to arrange.

Contact Us

If you have any questions regarding shipping or delivery, feel free to reach out:

Moroccan Cosmetic
Email: info@moroccancosmetic.com
Phone: +212 632-485055
Website: https://moroccancosmetic.com

© 2025 Moroccan Cosmetic. All rights reserved.